Eddie Moors Music: Delivery Charges, Shipping & Returns Information.
When purchasing goods or services from this website your contract is with Absolute Music Ltd.
All goods and services are sold in accordance with The Consumer Protection (Distance Selling)
Regulations 2000 (SI 2000 No.2334).
This regulation essentially ensures that the consumer is given clear information about the goods and
services the supplier is offering, is provided with an order confirmation via email and has a
"cooling off" period of 7 working days - during which time the consumer may cancel the contract by
notifying the supplier of their request to cancel either in writing or by email.
A telephone call is not sufficient.
Items can be returned for a full refund within 7 days of purchase ( less shipping costs)
provided they are returned complete and in original condition and packaging. Please make sure that
you use an insured delivery service, as we cannot accept responsibility for items that are lost or
damaged on the way back to us. Alternatively, we can arrange collection with our courier,
although this service is chargeable.
We can also accept items that have been opened or used there may be a re-stocking fee.
Please call us to discuss terms on 0845 330 6656.
Please note that cancellation of contracts for the purchase of copyrighted goods (all software,
media and sample CDs) cannot be accepted where the item has been unsealed. Goods ordered specifically to
meet a consumers requirements plus contact products such as Brass/Woodwind/in-ear systems are
non-returnable and excluded from the "cooling off" period/return option.
All our products are covered by a standard one year warranty. If a fault should occur with your
product you may wish to take your product to an authorised repair centre (with a copy of your receipt
from us) or you may wish to return the product/s, with a copy of your receipt and full fault description,
to our returns department. Our returns department can send your faulty product/s to the manufacturer or
authorised service centre on your behalf. Goods being returned must be shipped entirely at the expense
of the customer and by their own means. Please inform us (in writing with the returning product/s) of
the fault with the product/s. If the product is found to be faulty and is within the manufacturers
warranty period we will repair it free of charge and return the product/s to you.
If you are unlucky enough to have a faulty item out of the box then we will replace this for you.
If the item is in stock then this will usually be within a few days otherwise we will order another one
form our suppliers for you.
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